Why do my listeners get access denied?

Our free service is ad-supported so your listeners must tune in via the URL that is given inside the control panel when you first register, or by going to 'Tune in links & scripts' on the menu.

Anyone trying to tune in directly to the stream without first visiting the stream will not be able to listen (they will get an access denied error).

Anyone found cheating the system will find their account terminated immediately without notice.

We get a lot of people asking this question, so from now on any support tickets that relate to access denied errors will be either ignored or directed to this page.

Why do I have to restart my server after I haven't used it for a while?

The very high demand that our free streaming service attracts means that the servers have to work very hard to keep lots of streams online. In order to save resources, we have a system that checks for inactive servers and shuts them down. You can log in to the control panel to restart .your server at any time.

Soon we will be setting up a new feature where you or your DJs can restart your server without having to go through the login process.

Why is my server private?

The 'Private' status simply means that your stream is not listed on shoutcast.com and doesn't mean that no one can listen. It is not possible to list free streams on the directory at shoutcast.com because that would send them directly to the stream where they would be denied access for not visiting the listen page first.

Again, we get a lot of people asking this question, so from now on any support tickets that relate to access denied errors will be either ignored or directed to this page.

Can I embed my stream onto my own webpage or link directly to my stream?

Yes you can. All that you need to do is add an extra bit of code to display our ads. This can be anywhere on the page, but must be fully visible - we DO check that people are not cheating the system on a regular basis.

To get the code, log in to the panel and go to 'Tune in links & scripts' on the menu and scroll down slightly to the 'Display Ads' section underneath 'Javascript/HTML scripts'. The code starts with <iframe

How can I remove ads?

It's not possible to remove ads on the FreeStreamHosting service, but we do also run a successful paid streaming service here at very competitive prices.

My question isn't answered here

If you have a problem that is not answered here, then you can open a support ticket. Before opening a support ticket, it is important to note that if your question is answered on this page, then your ticket will be rejected without any notice.